Terms & conditions
last updated: august 26th, 2026
Definitions
The terms & conditions cover any photography, content, or brand partnership work between Tajinder Kaur ("the Photographer," "I," "me") and the person or business purchasing our products or services ("the Client," "you," or “user”). It applies from the date the Client purchases any service or product or confirms a booking in writing, whichever comes first.
"Services" means the photography, videography, content, event, or workshop work agreed in the Client's signed contract, and includes physical products purchased under Section 3.
"Deliverables" means the final edited images or video files provided to the Client as set out in the contract.
"Fee" means the total amount payable for the Services.
This agreement should be read alongside the Intellectual Property Rights Policy published at https://www.tajinderkaur.co.uk/intellectual-property-rights-policy, which governs copyright and usage rights for all images and video. Where the two documents conflict on IP terms, the signed contract takes precedence.
1. How I Work
1.2 Communication
Email is the main channel for anything to do with your project: briefs, timelines, invoices, feedback, changes. If we agree to use WhatsApp, or another channel for a specific project, that agreement needs to be in writing before it starts. Without that, email is the default and the only channel that counts as official communication.
1.3 Working Hours
I don't take calls, messages, or meetings after 6pm or on weekends. If something is urgent, send an email and I'll get to it on the next working day. This isn't a soft preference. It's how I protect the time that makes the work good.
1.4 How We Talk to Each Other
I show up professional and respectful, every time. I expect the same back. Rude, dismissive, or aggressive communication, over email, in person, or anywhere else, is not something I'll continue working through.
1.5 Turnaround
Edited Deliverables are sent within 1–2 weeks of the shoot, unless your signed contract states a different timeline.
Deliverables are edited in the Photographer's standard style, established through her portfolio and any agreed mood board. The Client cannot reject Deliverables on the basis of the Photographer's established creative style or composition. This does not affect a Client's statutory rights under the Consumer Rights Act 2015 where the Client is an individual and the Services were not carried out with reasonable skill and care. Editing outside the Photographer's standard aesthetic must be agreed in writing before the shoot.
1.6 Retainers
Work is structured around three retainer tiers: Presence, Story, and Platform. Each gives a different level of access and output. The tier, rate, and deliverables for your engagement are confirmed in your signed contract. Published rates as of August 2026, subject to change:
Presence: £650/month
Story: £950/month
Platform: £1,500/month
Retainers run monthly with a minimum 3-month initial term. This protects the depth of work retainer clients are paying for, and it's why the rate is lower than one-off project pricing.
1.7 Payment
A non-refundable deposit of 50% is due on booking to secure your date. The remaining balance is due on delivery of final Deliverables, unless your signed contract states otherwise. Once a shoot has taken place, the Fee for that shoot is non-refundable. This does not affect a Client's right to a refund where Services are not delivered, or are not delivered with reasonable skill and care, under the Consumer Rights Act 2015, where the Client is an individual acting outside a business.
The Photographer is not VAT registered. No VAT is added to the Fee.
Invoices unpaid after 14 days accrue interest at 10% above the Bank of England base rate. Where the Client is a business, this is in line with the Late Payment of Commercial Debts Act 1998. Where the Client is an individual, this rate is agreed as a term of this contract.
1.8 Cancellation and Rescheduling
For one-off shoots and projects, cancelling more than 14 days before the shoot date forfeits the deposit only. Cancelling within 14 days of the shoot date forfeits the deposit and makes 50% of the remaining Fee payable, to cover time reserved that can't be rebooked. Not showing up on the day forfeits the full Fee. Rescheduling is free once, if requested more than 7 days before the shoot date. Requests made within 7 days are treated as a cancellation under the terms above unless a new date is confirmed at the same time.
1.9 Revisions
Deliverables include one round of revisions, colour grading, crop, and minor retouching, requested within 7 days of delivery. Anything beyond that, or requested after that window, is new work and gets quoted separately.
1.10 Raw Files
Raw or unedited files are never provided as part of the standard Deliverables, regardless of the Client's request. They're only provided where explicitly agreed as a separate line item in the signed contract, at a fee agreed in writing before the shoot.
1.11 Insurance
I carry public liability insurance for on-location work. Certificate details are available on request for venues or clients that need them.
1.12 Data and Image Retention
Final Deliverables are kept on file for 6 months after delivery, then archived or deleted. If you appear in a shoot as a subject rather than the Client and want an image taken down from my portfolio or social channels, email me and I'll action it within 5 working days.
1.13 Trade and Collaboration Arrangements
Any work done in exchange for product, credit, or exposure instead of a Fee, including brand collaborations and partnerships, is agreed in writing beforehand, with the scope, deliverables, and value of the exchange stated clearly. Without that written agreement, standard Fees and payment terms apply.
This clause governs payment only. Where Content is delivered under this clause, the image/video cap and credit requirements in the Intellectual Property Rights Policy's Informal or Unpaid Collaborations section still apply.
1.14 Content Release and Embargo
For brand and campaign work, Deliverables are not published publicly by either party before an agreed release date, where one is specified in the signed contract.
2. Term and Termination
2.1 Retainer agreements run monthly with a minimum initial term of 3 months.
2.2 After the minimum term, either party may end the retainer with 14 days' written notice.
2.3 Ending a retainer before the minimum term is complete still requires 14 days' written notice. The Client remains liable for the Fee covering the 14-day notice period. This reflects payment for the notice period only, not the full balance of the minimum term.
2.4 The Photographer may end this agreement immediately for material breach by the Client, including non-payment or misconduct. Fees for work already completed remain payable.
2.5 Force Majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond reasonable control, including illness, accident, extreme weather, or events that prevent safe travel or shooting.
2.6 Limitation of Liability. The Photographer's liability is limited to the Fee paid for the Services in question. Nothing in this agreement limits liability for death, personal injury, or fraud.
2.7 Notice. Written notice is valid when sent by email to thetajinderkaur@gmail.com (for the Photographer) or the Client's usual project email address (for the Client). Notice is treated as received the same working day if sent before 5pm, or the next working day if sent after.
2.8 Severability. If any provision of the terms and conditions is found invalid or unenforceable, the remaining provisions stay in full force and effect.
2.9 Governing Law. This agreement is governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
3. Products
3.1 Physical products (prints, zines, stickers) are sold as described at the point of purchase and checked before dispatch.
3.2 Faulty or damaged items are replaced or refunded in full within 30 days of delivery. Photo evidence of the fault is required before a replacement or refund is issued.
3.3 Change-of-mind returns are accepted within 14 days of delivery for standard stock items, returned in original condition, at the Client's cost. Products personalised to the Client's specification are made to order and are not eligible for change-of-mind return, in line with the Consumer Contracts Regulations 2013.
3.4 Orders are dispatched within 14 working days. International delivery times are estimates, not guarantees.
3.5 Copyright in all designs, artwork, and quote text remains with the Photographer. Buying a physical product doesn't transfer any right to reproduce, scan, or redistribute the design.
4. Events & Workshops
4.1 Tickets are non-refundable once purchased, except where the event is cancelled or rescheduled by the Photographer, in which case a full refund or a transfer to a new date is offered.
4.2 The Photographer may cancel or reschedule an event where attendance falls below the number needed to run it, or under the circumstances set out in Force Majeure (2.5).
4.3 By attending, participants consent to being photographed or filmed for the Photographer's portfolio, marketing, and social channels. Anyone who doesn't want to be included can say so on arrival.
4.4 Public liability insurance (1.11) covers on-site injury at workshops and in-person events.